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THANK YOU FOR SHOPPING WITH US!! WE SAVE YOU BIG DOLLARS ON TODAY'S HOTTEST ELECTRONIC PRODUCTS.
YOU CAN CALL US at 1-800-847-3180 FOR CUSTOMER SERVICE Monday - Friday 10:30-4:30pm EST. Saturdays 11-4pm (sales only)
authelectronics@aol.com
ABOUT US and WHAT WE SELL !!! Every item listed on our site is BRAND NEW. We do not sell used, refurbished or "B" stock items. You are purchasing new product for use in the USA. We are not responsible for typographical or picture errors . We suggest you verify all specifications with the manufacturers web sites.
WARNING - CREDIT CARD FRAUD WILL NOT BE TOLERATED AT OUR WEBSITE.
This is a notice and warning to those people trying to use an unauthorized credit card to buy at our website.
1. We will only ship to a CONFIRMED credit card billing address.
2. Any orders requesting shipment to a different address are confirmed by phone ONLY and the address MUST be added with your credit card company. If you cannot confirm the billing address and do not know the security code of the card, the order will not be processed.
FREQUENTLY ASKED QUESTIONS
All packages are inspected for damages before they ship from our warehouse.
TV/Big Screen/Rear Projection/Monitor Purchase Policy
TV/Big Screen/Rear Projection/Monitor purchases are special orders and can only be canceled prior to the billing and shipment of the order. Customers cannot cancel an order that is en route.
TV/Big Screen/Rear Projection/Monitor comes with full Manufacturers Warranties. Most include in-home service.
TV/Big Screen/Rear Projection/Monitors are not returnable to AuthorizedElectronics.com If initially defective they must be serviced by an Authorized Service Technician. We can help you locate your nearest Authorized Service Technician.
Upon delivery, it is the consumer's sole responsibility to inspect the TV/Big Screen/Rear Projection/ Monitor to insure that it is not physically damaged.
Shipping insurance will be added to all TV orders.In case of concealed damage,you will have 7 days to report damage and a replacement will be shipped at no charge.
WHAT IF MY TV ARRIVES DAMAGED BEFORE I SIGN FOR IT
If the merchandise is damaged, please make a notation on the delivery manifest, and have the delivery person sign as a witness to the damage.You may then refuse the product. Please contact customer service at 1-800-847-3180 and we will arrange for a new unit to be shipped at no charge.
ORDER STATUS
HAS MY ORDER SHIPPED?
Order status and On-line tracking information is available via our website. After online order placement you will be emailed an order status link which will allow you to also track the status and shipment of your order. Orders shipped via truck (most Televisions) will have a seperate email sent after shipment.
If you have not received an e-mail from our company, please check all your mail folders especially your spam folder. Please refer to your order status page to verify that your order has shipped.
Please note in order to make any changes on your order, contact our Customer Support Department toll free at 800-847-3180 for assistance and details.
Also Note: All credit /debit cards are pre approved within minutes of order placement to allow time for any necessary verification to be done. We do not actually charge the order until it is sent to the shipping department . If your order is for a television, please allow 48 to 72 hours for our customer service representatives to contact you.
Thank You For Shopping with AuthorizedElectronics.com
HOW DO I CANCEL MY ORDER ?
ORDERS May NOT be Cancelled Via Email due to the High email volume we receive. Customer Service can be reached at 1-800-847-3180
Most items enter the shipping process within minutes after your order is billed. You may cancel any order that has not been Billed. Once an order is billed and is not Voidable the Order Can Not be cancelled.
Anytime before your item ships and we will make every effort to honor your cancellation request. All cancellations must be made verbally with one of our customer service representatives.
ANY ORDER THAT IS BILLED AND CANCELLED WILL BE ASSESSED A 6% CANCELLATION FEE.
AS SOON AS TELEVISION ORDERS ARE BILLED, THEY ARE SCHEDULED FOR PICK UP WITH OUR PRIVATE TRUCKING SERVICE.TELEVISION ORDERS CANNOT BE CANCELLED AFTER THIS TIME.Any television order that is cancelled after billing will be subject to shipping as well as the 6%cancellation fee.
WHAT HAPPENS IF/WHEN AN ITEM IS BACKORDERED ?
If an item is found to be out of stock after an order is placed: We will process the items that are available and ship them out. We normally do not hold up orders because an item is backordered. Any item that is backordered will immediately ship when stock is available. All product availability is current inventory. However, errors may sometimes occur resulting in a backordered item. Please note that it is never our intention to charge a customer for orders we cannot ship out immediately.
WHAT ARE MY PAYMENT CHOICES?
Credit Cards
We accept Visa, MasterCard and Discover, and American Express.
WE DO NOT ACCEPT INTERNATIONAL CREDIT CARDS.
Please note:
All orders are subject to final approval by our customer service department. We may contact you regarding adjustments to your order, including but not limited to tax and shipping errors, which you will be informed of prior to billing.
SALES& SERVICE HOURS
Mon - Fri 10:30am EST to 4:30pm EST
SATURDAY (sales only) 11:00am EST to 4:00 pm EST
Closed Sundays
At AuthorizedElectronics.com customer satisfaction is our top priority. We strive to provide our customers with the highest level of service, satisfaction, and support. Our friendly, courteous and knowledgeable customer support and sales service staff are available to assist you and take your phone orders at 1-800-847-3180
RETURNS
HOW DO I RETURN MY PRODUCT?
To return a product, an RA # (Return Authorization ) must be obtained from any of our helpful customer support representatives which can be reached toll free at 1-800-847-3180. If our support team is not available during normal business hours, please email us with full details as to why you want to make Your Return. Send the email to authelectronics@aol.com and we will Respond as quickly as possible.
All returns must ship UPS and include tracking numbers and insurance to insure the products safety.Televisions are not returnable.
All returns must include the following:
Original packaging ( manufacturer box, Styrofoam, plastic bags, unregistered warranties, etc.)
Do not remove the UPC code until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RA or credit request status.
All Electronic Items shipped via UPS (does not include Television products) are covered by our 30 day defect exchange.
All Returns That are being Returned for a REFUND are Subject to a 25% Restocking Fee.
Return shipping for all returned items are the customer's responsibility. Authorized Electronics will ship out a defect exchange item at no charge.
Do NOT write on the manufactured box, it must be doubled boxed and include All accessories (transformers, antennas, remote controls, batteries, software disks, etc.)
Manufacturer documentation (manuals, warranty cards, registration information, etc.)
PRIVACY POLICY
Authorized Electronics.com makes no representations of warranties, either express or implied, of any kind with respect to products sold on the Authorizedelectronics.com website. Except as expressly stated herein, AuthorizedElectronics.com expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. This disclaimer by the seller (AuthorizedElectronics.com) in no way affects the terms of the manufacturer's warranty, if any. AuthorizedElectronics.com is not responsible for typographical errors. AuthorizedElectronics.com makes no representations on exact specifications of any product sold. It is the customer's sole responsibility to ensure the products purchased come with specifications they are looking for. Title to goods herein being purchased is retained by the seller (AuthorizedElectronics.com) until goods are paid for by the purchaser and at that time title passes to the purchaser. If goods herein being purchased are being purchased for purposes of export, purchaser must obtain all pertaining documentation before shipping to a foreign country. In addition, manufacturers' warranties for exported goods may vary or even be null and void. If you have questions, please inquire. Any and all liability is solely for the items purchased.
PRICING DISCLAIMER
Due to market conditions and the fast pace of the wireless and consumer products industries, all prices are subject to change without notice. We make every effort to provide you the most accurate, up-to-date price and information. In the event a product is listed with an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, AuthorizedElectronics.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
PLEASE NOTE THAT WE DO NOT OFFER PRICE PROTECTION. DUE TO MARKET FLUCTUATION, PRICES WILL RISE AND FALL CONSTANTLY. PRICE AT TIME OF SALE CAN NOT BE NEGOTIATED DUE TO SUCH CHANGES. THIS ALSO APPLIES TO ANY SHIPPING DELAYS, RESHIPMENTS, OR DAMAGED ITEMS. Eg. IF you purchase a Television today, and the advertised price is lowered the following day, you will be charged the amount the unit was advertised at point of sale.
WARRANTY DISCLAIMER
All products sold by AuthorizedElectronics.com are third party products and are subject to the warranties and representations of the applicable manufacturers. Accordingly, AuthorizedElectronics.com makes no representation or warranty with respect to the product sold.Authorized Electronics will exchange any electronic product that is defective within the first 30 days only.This does NOT apply to televisions which carry the manufacturers warranty only.
EXTENDED WARRANTY DISCLAIMER
All sales on extended warranties are final. They are not returnable, and non refundable.
Note: All trademarks and registered trademarks are the sole property of their respective owners
FOR INQUIRIES ON A PRODUCT WARRANTY, PLEASE REFER TO THE MANUFACTURERS WEBSITE FOR A LIST OF AUTHORIZED DEALERS. WE MAKE NO CLAIM ON ANY PRODUCT'S WARRANTY IF IT IS NOT OFFERED TO NON AUTHORIZED RETAILERS. EXTENDED WARRANTY'S ARE AVAILABLE FOR PURCHASE ON ALL ITEMS OFFERED.
GOVERNING LAWS
Transactions between the customer and AuthorizedElectronics.com shall be governed by and construed in accordance with the laws of the state of New York, without regard to the laws regarding conflicts of law. Any litigation regarding this agreement or any transaction between customer and AuthorizedElectronics.com shall be brought in the state or federal courts located in New York and the customer hereby agrees and submits to such jurisdiction and venue as proper.
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